Customer Support

Before you purchase any software, you need to know that you can rely on your software provider to make your system work for you. For example, changes required by U.S. Customs must be implemented as soon as they are effective. Questions you have about processing specific shipment types need to be answered in a timely manner. Any issues with the software need to be addressed quickly.

You need answers from trained professionals who will give you truthful, reliable, and sound advice.

Customer Support Center

ASCI of Miami provides you with reliable Customer Service. As a user of our software products, you will receive top-rated support from our trained Customer Support team. Help lines are open Monday through Friday from 8:30 a.m. to 6:30 p.m. EST. Our Customer Support representatives receive extensive software training and use our Automated Calling System to help them answer any questions you may have. All calls are logged into the system so you can always track the status of your suppot issue.

As part of your maintenance agreement, you can make unlimited calls to our Help Desk during our business hours. You can also sign up for After Hours Support, which extends support to 24-hours a day. The number for that service is (786) 412-1244.

ASCI Training

New clients receive formal, one-on-one training during the installation of our software. Because every customer is different, we work with you to determine what type of training works best, and how long it should be.

Program Maintenance and Custom Development

Our customers receive periodic updates to our software which implement changes required by U.S. Customs or make enhancements to our software. We can also create company-specific programs to meet the more individual needs of your business.

ASCI News

ASCI of Miami sends out monthly newsletter to our clients to keep them up to date with changes and send reminders about important updates. Click here for our newsletter archive.