Before you purchase any software, you
need to know that you can rely on your software provider to make your
system work for you. For example, changes required by U.S. Customs must
be implemented as soon as they are effective. Questions you have about
processing specific shipment types need to be answered in a timely manner.
Any issues with the software need to be addressed quickly.
You need answers from trained professionals
who will give you truthful, reliable, and sound advice.
ASCI of Miami provides you
with reliable Customer Service. As a user of our software products,
you will receive top-rated support from our trained Customer Support
team. Help lines are open Monday through Friday from 8:30 a.m. to 6:30
p.m. EST. Our Customer Support representatives receive extensive software
training and use our Automated Calling System to help them answer any
questions you may have. All calls are logged into the system so you
can always track the status of your suppot issue.
As part of your maintenance agreement,
you can make unlimited calls to our Help Desk during our business hours.
You can also sign up for After Hours Support, which
extends support to 24-hours a day. The number for that service is (786)
New clients receive formal in-house training
during the installation of our software. From time to time, we also
host ASCI Seminars for our clients. These special seminars will
cover various topics, from a general review of ASCI features for new
employees to information sessions about new products or features, and
more. These can be customized to your needs, and can be held at your
office upon request.
and Custom Development
Our customers receive periodic updates
to our software which implement changes required by U.S. Customs or
make enhancements to our software. We can also create company-specific
programs to meet the more individual needs of your business.
ASCI of Miami sends out monthly newsletter
to our clients to keep them up to date with changes and send reminders
about important updates. Click here for our